PLEASE ONLY APPLY IF YOU MEET BELOW REQUIREMENTS.
A proof of previous leadership role and evidence of achievements should be provided.
Availability: Immediate hire
Employment Type: Full-time
About the Role:
We are looking for a highly skilled Call Center Manager with a proven track record of success in leading and optimizing call center operations. The ideal candidate should be available to join immediately and preferably come from a BPO background. This is a fantastic opportunity for a leader who thrives in a fast-paced, customer-centric environment.
Key Responsibilities:
- Lead and oversee the call center operations, ensuring efficiency and excellence.
- Manage and develop a high-performing team of supervisors and agents.
- Monitor KPIs and SLAs to maintain operational performance and customer satisfaction.
- Implement strategic improvements to enhance customer experience and call center efficiency.
- Develop and execute training programs to maintain high service standards.
- Handle escalations and complex customer issues effectively.
Required Qualifications & Experience:
- Bilingual (Arabic & English) – Must be fluent in both languages.
- Experience in BPO, or technical support is a must.
- Immediate Availability – Must be ready to start right away.
- Proven Track Record – At least 5+ years of experience in call center management with a history of successfully leading teams and improving operations.
- Strong leadership and people management skills.
How to Apply:
Interested candidates meeting the above criteria should send their CV and a cover letter detailing their achievements in previous roles to careers@dotlynx.ca.
Subject field should read: Call Center Manager Application- (Your Name)
Only candidates who meet the stated requirements will be contacted for interviews.
Job Types: Full-time, Permanent
Application Question(s):
- Are you excellent in MS Excel and Outlook?
Experience:
- Call Center Manager/ Supervisor: 3 years (Required)
Application Deadline: 28/02/2025