Key Responsibilities:

Guest Reception:

Greet guests warmly upon arrival and assist with the check-in process.

Provide guests with necessary information about hotel amenities, services, and local attractions.

Handle guest inquiries and resolve any issues or complaints in a professional and timely manner.

Reservations and Check-ins:

Manage reservations via phone, online systems and email.

Ensure rooms are ready for guest arrival by coordinating with housekeeping.

Guest Services:

Answer phone calls and respond to emails, providing assistance as needed.

Handle guest requests, such as wake-up calls, transportation arrangements, and special accommodations.

Payment Processing and System Updates:

Process guest payments for room charges, additional services, and incidentals during check-in and check-out.

Ensure that all payments are accurately recorded in the hotel’s system and update guest accounts as necessary.

Resolve any discrepancies related to guest charges and ensure guests receive accurate invoices or receipts.

Checkout Process:

Manage the check-out process, including verifying charges, processing payments, and issuing receipts.

Ensure any outstanding issues are resolved, such as billing discrepancies or lost items.

Thank guests for their stay and invite them to return.

Administrative Tasks:

Update guest information in the system accurately and promptly.

Ensure that daily reports and logs are completed and handed over to the next shift.

Team Collaboration:

Work closely with housekeeping, maintenance, and other hotel departments to ensure a smooth guest experience.

Security:

Monitor the security of the hotel and report any suspicious activities.

Experience:

similar role: 2 years

Interested candidates please share your cvs to sales3@touristhospitality.qa

Job Type: Full-time

Pay: From QAR2,500.00 per month