We are seeking three skilled Technical Support Engineers to provide day-to-day support for users across multiple locations. The role involves ensuring smooth IT operations and maintaining endpoint security.
Key Responsibilities:
- Provide Layer 1 and Layer 2 technical support for users and endpoints.
- Install, configure, and maintain software, peripherals, and IoT devices.
- Troubleshoot network, system, and hardware issues.
- Record incidents and service requests in the Service Desk system.
- Ensure endpoints are updated with the latest software and security patches.
- Manage file and print servers, user permissions, and maintain asset records.
- Create knowledge base guides and document configuration steps.
- Monitor and respond to security incidents or unusual user behavior.
Requirements:
- Diploma or Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 3 years of experience in IT support.
- Proficiency in Windows OS, Microsoft Office 365, and third-party software.
- Experience with IoT devices, CCTV, and various operating systems (PCs, mobiles, terminals).
- Certifications: Microsoft MCP, CompTIA A+, N+, Azure Foundation, M365 administration, or equivalent.
- Strong troubleshooting, communication, and teaching skills.
How to Apply: Send your CV and supporting documents to: recruitment6q@gmail.com
Job Types: Full-time, Permanent, Contract
Contract length: 36 months
Experience:
- Technical Support Engineer: 3 years (Required)
License/Certification:
- MCP, CompTIA A+, N+, Azure Foundation, M365, or equivalent (Required)