Ritaj Facility Management is seeking a professional and detail-oriented Soft Services Coordinator to oversee and manage the delivery of soft services across our facility management projects in Qatar. The ideal candidate must have a minimum of 3 years of experience in Qatar in a similar role and possess the ability to manage day-to-day operations efficiently, ensuring the highest standards of cleanliness, hygiene, and customer satisfaction.

Responsibilities

• Coordinate and supervise daily operations of soft services, including cleaning, pest control, waste management, landscaping, and concierge/front-of-house services.
• Ensure all soft services are delivered in accordance with company policies, client requirements, and industry standards.
• Monitor the performance of cleaning and service staff, ensuring tasks are completed to high-quality standards and within defined timelines.
• Conduct regular site inspections, audits, and quality checks to ensure compliance with service level agreements (SLAs).
• Manage inventory of cleaning materials, uniforms, and consumables, and ensure timely procurement and distribution.
• Prepare and submit periodic reports on service performance, incidents, and improvement measures to management and clients.
• Train, guide, and support soft services staff to maintain high performance and adherence to safety and hygiene protocols.
• Liaise with clients and internal teams to handle requests, resolve complaints, and provide effective solutions.
• Assist in staff rostering, shift scheduling, and attendance tracking to ensure optimal resource allocation.
• Ensure compliance with health and safety regulations and company standards at all times.

Qualifications

• Minimum of 3 years of experience in soft services coordination or supervision within the facility management industry in Qatar.
• Strong knowledge of soft services operations, especially cleaning, housekeeping, and customer-facing services.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and priorities with attention to detail and time management.
• Proficiency in using MS Office (Excel, Word, Outlook) and facility management systems.
• Familiarity with Qatari labor laws, safety regulations, and local operational requirements.
• Fluent in English; knowledge of Arabic or other languages is a plus.
• Valid Qatar ID and transferable visa preferred.

Please send your CV to christine@ritajwll.com

Priority will be given for immediate joiner.

Job Type: Full-time

Pay: QAR3,000.00 - QAR3,500.00 per month