We are seeking motivated and customer-oriented Call Center Agents fluent in both English and Arabic to join our banking client’s support team. The ideal candidates will provide exceptional service to customers through inbound and outbound calls, ensuring prompt resolution of inquiries and issues. Previous experience with POS (Point of Sale) Level 1 support is a strong advantage.

 Bilingual Call Center Agent (English & Arabic)

Desired Skills & Experience

Key Responsibilities:

Handle inbound and outbound customer service calls in both Arabic and English.

Address customer inquiries related to bank accounts, cards, transactions, and digital banking services.

Log and escalate technical issues following standard procedures.

Provide Level 1 technical support for POS terminals (basic troubleshooting and ticket escalation).

Ensure high levels of customer satisfaction through professional and empathetic communication.

Accurately document customer interactions in the CRM system.

Adhere to performance metrics such as response time, call handling time, and customer satisfaction scores.

Follow internal guidelines and compliance policies at all times.

Requirements:

Fluency in English and Arabic (spoken and written) – mandatory.

Previous experience in a call center or customer service role, preferably within the banking or fintech sector.

Knowledge of POS systems and ability to perform Level 1 troubleshooting is a plus.

Excellent verbal communication, active listening, and interpersonal skills.

Strong problem-solving abilities and customer-focused mindset.

Ability to work under pressure and in a fast-paced environment.

Proficient in MS Office and familiar with CRM/ticketing systems.

To Apply:

Please send your CV and a brief cover letter to pos.job2022@gmail.com with the subject "Bilingual Call Center Agent Application". and please mention your salary expectations.