Job Title: Back Office Specialist
Gender Preference: Male
Languages Required: Hindi, Malayalam
Experience: Minimum 1–2 years in the telecom industry (mandatory)
Key Responsibilities:
Handle bill collection operations specifically for telecom services.
Follow up with customers for outstanding telecom dues via phone, email, or SMS.
Update and maintain accurate customer billing records and payment statuses.
Coordinate with field teams or service departments to escalate or resolve issues.
Generate and submit daily/weekly collection reports.
Ensure compliance with telecom regulatory guidelines and internal policies.
Requirements:
Prior experience in the telecom sector is mandatory.
Proven work experience in bill collection or back-office operations.
Fluency in Hindi and Malayalam (both spoken and written).
Good computer literacy (MS Excel, billing software, CRM systems).
Strong communication and organizational skills.
Ability to work independently with a focus on targets and deadlines.
Interested candidates can send their CV through Whatsapp 00974 77701025
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