Responsible for ensuring positive customer experiences with mobile car maintenance and repair services, addressing customer inquiries, resolving issues, and gathering feedback to enhance service quality. Acting as a liaison between the customer and, the service team and management aiming at high levels of customer satisfaction.

Duties & Responsibilities:

• Handles customer complaints, resolves service-related issues, and escalates complex problems to the appropriate channels.
• Gathers customer feedback on service quality, technician performance, and overall satisfaction to identify areas for improvement.
• Maintains accurate customer records, service histories, and feedback logs in the company's system.
• Identifies opportunities to promote additional services or products to customers based on their needs.
• Monitors service quality, ensures adherence to company standards, and contributes to continuous improvement initiatives.

Skill Required:

• Excellent Communication Skills
• Problem-Solving Skills
• Customer Service Orientation
• Technical Knowledge
• Organizational Skills
• System Proficiency
• Adaptability, Empathy and Patience
• Team Work
• Time Management Skills

Please send your CV to opening.hr.2025@gmail.com