Job Title: Front Office Manager

Location: Doha, Qatar

Company: Moonlight Hospitality and Hotel Operation Management

Employment Type: Full-Time

About the Role

We are looking for an experienced and service-oriented Front Office Manager to lead our front office operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to maintain high service standards while managing the day-to-day activities of the front office team.

Key Responsibilities

Supervise and oversee all front office functions including reception, guest relations, reservations, and concierge services.

Ensure smooth daily operations, effective room allocation, and accurate guest billing.

Lead and motivate the front office team to deliver outstanding guest service at all times.

Handle guest complaints and requests promptly, professionally, and efficiently.

Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experiences.

Develop and implement front office procedures and service standards.

Monitor staff performance, conduct training, and ensure adherence to company policies.

Prepare daily reports, occupancy forecasts, and performance summaries for management review.

Support revenue management and upselling initiatives to maximize occupancy and profitability.

Maintain compliance with hotel brand standards and local regulations.

Qualifications

Bachelor’s degree in Hospitality Management or a related field.

Minimum 3 years of front office experience, with at least 1 year in a supervisory or managerial role.

Strong knowledge of hotel front office operations, online booking platforms policies, PMS systems (Opera or equivalent), and reservation processes.

Excellent communication, leadership, and problem-solving skills.

High attention to detail and a passion for guest satisfaction.

Ability to manage a team in a fast-paced environment with professionalism and composure.

Fluency in English; knowledge of Arabic or other languages is an advantage.

What We Offer

Competitive salary and benefits package

Accommodation and meals (if applicable)

Health insurance and paid annual leave

Professional development and career advancement opportunities

To Apply: Please send your updated CV and a brief cover letter explaining your experience and suitability for the role to maria@wonderpalace.com.qa

Job Types: Full-time, Permanent