We are seeking a detail-oriented and customer-focused IT Support Specialist to provide technical assistance and ensure smooth operation of our IT systems. The ideal candidate will troubleshoot hardware and software issues, support end-users, and maintain IT infrastructure to keep business operations running efficiently.

Key Responsibilities

Provide first-line technical support to staff via phone, email, or in person.

Diagnose and resolve hardware, software, and network issues.

Install, configure, and maintain computer systems, applications, and peripherals.

Manage user accounts, permissions, and access rights.

Monitor system performance and ensure security protocols are followed.

Document support requests, resolutions, and maintain knowledge base articles.

Assist with IT projects such as system upgrades, migrations, and deployments.

Collaborate with vendors and escalate issues when necessary.

Train employees on IT best practices and safe technology usage.

Required Skills & Qualifications

Strong knowledge of Windows, macOS, and common business applications.

Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).

Experience with Active Directory, Office 365, and cloud services.

Excellent problem-solving and communication skills.

Ability to prioritize tasks and work under pressure.

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Relevant certifications (CompTIA A+, Microsoft Certified, ITIL) are a plus.

Personal Attributes

Customer service mindset with patience and empathy.

Proactive and eager to learn new technologies.

Strong organizational skills and attention to detail.

Team player with the ability to work independently when needed.