Job Title: Property Administrator & Customer Service
Location: Doha, Qatar
Industry: Property Management/Real Estate/FM
We are looking for a dynamic and customer-focused Property Administrator & Customer Service Executive to join our Property Management team.
Key Responsibilities:
- Handle day-to-day administrative activities related to property management.
- Attend to tenants' inquiries, complaints, and service requests professionally and promptly.
- Coordinate with maintenance and facility teams to ensure timely resolution of issues.
- Follow up for the tenancy contracts, renewals, notices, and other property-related documents.
- Maintain accurate records of tenants, leases, payments, and correspondence.
- Follow up on rent collections and coordinate with the accounts department regarding outstanding payments.
- Manage incoming calls, emails, and walk-in customers efficiently.
- Prepare periodic reports and update property management systems/databases.
- Ensure high standards of customer service and maintain positive tenant relationships.
Requirements:
- Bachelor's Degree or Diploma in Business Administration, Customer Service, Real Estate, or a related field.
- Minimum 3-5 years of experience in Property Management, Real Estate, or Customer Service.
- Excellent communication skills in English; Arabic language skills will be an added advantage.
- Strong interpersonal and customer handling skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Ability to multitask and work under pressure in a fast-paced environment.
- Knowledge of tenancy administration, lease management, and property-related documentation will be preferred.
- Experience working with ERP/Property Management software is an advantage.
Skills Required:
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Time Management & Organizational Skills
- Documentation & Record Keeping
- Attention to Detail
- Teamwork and Coordination
Interested candidates who meet the above requirements are invited to submit their CV on hr@ibnajayan.com.