JOP PURPOSE: To act as the central coordination role between warehouse inventory control and customer operations, ensuring accurate system records, smooth inbound/outbound processing, and professional customer communication while maintaining food safety, FIFO/FEFO, and service level compliance.

Key Responsibilities Core Responsibilities A. Inventory & System Operations (Internal)

Create and process Goods Receipt Notes (GRN) in Odoo for all inbound stock

Prepare and confirm Delivery Notes (DN) for outbound orders

Always ensure system stock matches’ physical stock

Monitor and enforce FIFO / FEFO compliance

Handle stock adjustments, scrap, and quarantine transactions (as per approval matrix)

Coordinate with QC to block / release stock in the system

Support cycle counts and full physical inventories

Maintain accurate batch, expiry, and location data

B. Customer Operations (External)

Receive and manage customer inbound & outbound requests

Coordinate delivery and collection schedules with transport team

Share GRN, DN, stock reports, and delivery confirmations with customers

Act as first point of contact for customer inquiries and operational issues

Handling customer complaints and NCR initiation

Arrange customer inspections and warehouse visits

Monitor SLA, turnaround times, and service performance

C. Documentation & Compliance

Maintain organized records for municipality, HACCP, and audit requirements

Ensure all documents are properly filed (digital & hard copy)

Support internal and external audits and inspections

Follow and enforce warehouse SOPs and food safety procedures

D. Reporting

Prepare daily inbound/outbound summaries

Issue weekly and monthly stock reports to customers and management

Report on stock discrepancies, delays, or risks immediately to Warehouse Manager

Qualifications & Skills

Diploma or bachelor’s degree

3–5 years warehouse administration or inventory experience

Strong ERP skills (Odoo preferred)

Customer communication skills