We are looking for an experienced CRM Executive with a background in the automotive industry to join our Sales team.

Key Responsibilities:

• Welcome and assist showroom visitors while ensuring an excellent customer experience.
• Manage walk-in, phone, WhatsApp, social media, and online customer inquiries.
• Accurately log and track all leads in the CRM/DMS system.
• Coordinate lead assignments and ensure timely follow-ups throughout the sales journey.
• Conduct customer follow-ups for inquiries, test drives, bookings, deliveries, and post-sales feedback.
• Prepare daily, weekly, and monthly CRM performance reports.
• Support customer complaint resolution and maintain accurate customer records.
• Coordinate with the sales and marketing teams to improve lead conversion and customer satisfaction.

Requirements:

• Previous CRM experience in the automotive industry is mandatory.
• Excellent communication and customer service skills.
• Experience using CRM/DMS systems and Microsoft Office.
• Strong organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

If you have a passion for delivering exceptional customer experiences and have automotive CRM experience, we'd love to hear from you.

Apply now by sending your CV to: careers@alrabbanauto.com Or Send your resume with subject line CRM Executive to +97450502123