Job Responsibilities:
Handle customer/member queries related to medical insurance policies, claims and approvals.
Coordinate with customers, hospitals, clinics and healthcare providers.
Assist with pre-authorization and claim-related queries.
Handle complaints and provide timely resolutions.
Maintain accurate records and ensure all requests are processed within TAT.
Follow company policies, procedures and regulatory requirements.
Requirements:
Should be locally available in Qatar
2–4 years of experience in insurance, medical insurance, healthcare, claims or customer service.
Good communication and customer-handling skills.
Computer literacy and good attention to detail.
Experience with medical insurance/claims/pre-authorization will be an advantage.
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