About Ajil
?jil is a tech-enabled last-mile delivery company in Qatar, running a fleet of 400+ drivers across multiple client projects for leading retail, grocery, QSR and e-commerce brands. We combine our own rider app and dispatch technology with on-ground execution to deliver fast, reliable service at scale.
The Role
We're looking for a hands-on Operations Manager to lead a 400+ driver fleet and run multiple client projects at the same time. You'll own day-to-day execution, SLA delivery and scaling of the operation, reporting directly to the Managing Director.
Key Responsibilities
- Manage a fleet of 400+ drivers, including shift planning, rostering and driver allocation across all projects
- Run multiple client projects in parallel, each with its own SLAs, staffing plan and reporting
- Allocate and rebalance drivers between projects based on demand, peak days and new launches
- Own operational KPIs per project and overall: on-time delivery, success rate, orders per driver, fleet utilization and cost per order
- Act as the main operations contact for clients, handling escalations, performance reviews and SLA reporting
- Lead driver onboarding, training, performance management and discipline, working with HR and PRO
- Manage vehicle compliance and maintenance, including Istimara, insurance, accidents and traffic violations
- Oversee COD cash collection and daily reconciliation with finance
- Work with the tech team to improve dispatch, batching and the rider app based on ground feedback
- Build and lead a team of project leads, supervisors, dispatchers and coordinators
- Produce daily, weekly and monthly operations reports and drive cost control
Requirements
- 5–8 years in last-mile, 3PL, quick commerce or food delivery operations, with at least 3 years managing teams
- Proven track record managing fleets of 300+ drivers across multiple clients or projects simultaneously
- GCC experience required; Qatar experience strongly preferred
- Strong command of KPIs and data, with advanced Excel/Google Sheets skills
- Comfortable with dispatch systems, rider apps and delivery platforms
- Valid Qatar driving license
- Fluent English; Arabic, Urdu or Hindi is a strong advantage
- Currently in Qatar with a transferable visa/NOC preferred
What We Offer
- Competitive salary and benefits
- Direct exposure to leadership in a fast-growing company
- The chance to shape operations as Ajil scales across Qatar
How to Apply
Send your CV to umair@ajilb2b.com with the subject line "Operations Manager – [Your Name]".
Pay: QAR4,400.00 - QAR12,000.00 per month
Experience:
- Logistics Management: 3 years (Required)