Location: NAFFCO Qatar

The Credit Control Officer is responsible for monitoring customer accounts, managing outstanding receivables, and ensuring timely collection of payments in accordance with company policies and credit terms. The role involves maintaining accurate account records, following up on overdue invoices, resolving payment discrepancies, and supporting the company’s cash flow by minimizing overdue balances and credit risks.

Responsibilities:

• Monitor customer accounts and outstanding balances to ensure timely payment.
• Follow up with customers regarding overdue invoices through emails, phone calls, and other communication channels.
• Prepare and maintain accounts receivable aging reports and collection status updates.
• Reconcile customer accounts and resolve discrepancies related to invoices, payments, and credit notes.
• Coordinate with the Sales, Finance, and Operations teams to resolve billing and payment issues.
• Review customer credit limits and payment terms in accordance with company policies.
• Ensure timely issuance and delivery of invoices, statements of accounts, and payment reminders.
• Identify overdue and high-risk accounts and escalate collection issues to management when necessary.
• Maintain accurate records of collection activities, customer communications, and payment commitments.
• Support month-end closing activities and prepare regular reports on receivables and collection performance.
• Ensure compliance with company credit control policies and financial procedures.
• Recommend improvements to collection processes to reduce overdue receivables and minimize bad debts.

Qualifications & Experience:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 2–3 years of experience in credit control, accounts receivable, or collections.
• Good understanding of accounting principles, credit management, and accounts receivable processes.
• Proficiency in Microsoft Excel and accounting software or ERP systems.
• Strong communication, negotiation, and customer service skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage multiple accounts, prioritize collections, and meet deadlines.
• High attention to detail and accuracy in financial record-keeping.
• Ability to work independently and collaboratively with cross-functional teams.
• Fluency in English; knowledge of Arabic is an advantage.

How to Apply: Interested candidates may send their updated CV to bilal.ali@naffco.com with the subject line “Application – Credit Control”