Operations, Marketing & Customer Service Manager

Company: Queens Mobile Qatar

Location: Qatar

Salary: QAR 4,500+ per month + commission

About Us

Queens Mobile Qatar provides professional Apple device repair services at customers’ homes and offices across Qatar. We are looking for a responsible, well-educated, and motivated manager to oversee customer service, marketing, staff management, and overall daily company operations.

Job Responsibilities

* Manage and oversee the company’s overall daily operations.

* Handle and supervise customer inquiries through WhatsApp, Instagram, TikTok, and Snapchat.

* Plan, manage, and monitor social media advertisements and marketing activities.

* Communicate professionally with customers and ensure appointments are confirmed.

* Manage and coordinate technicians, customer service staff, and daily work schedules.

* Monitor staff performance and ensure tasks are completed properly and on time.

* Follow up with customers, handle complaints, and maintain excellent service quality.

* Monitor daily bookings and business performance.

* Solve operational problems and make sure all company activities run smoothly.

* Take responsibility for the company’s daily work and report progress to the owner.

Requirements

* Both male and female candidates are welcome to apply.

* 100% fluency in both Arabic and English is mandatory.

* Excellent speaking, reading, writing, and typing skills in both languages.

* Candidates who are not fully fluent in both Arabic and English should not apply.

* Education is very important. A bachelor’s degree or equivalent qualification is preferred.

* Experience in customer service, marketing, staff management, or business operations is preferred.

* Knowledge of Meta Ads Manager and social media advertising is an advantage.

* Strong leadership, communication, organizational, and problem-solving skills.

* Ability to manage staff, handle multiple responsibilities, and work independently.

* Must be responsible, trustworthy, well-organized, and capable of managing the company’s daily activities.

Working Hours

* Saturday to Thursday: Office hours from 10:00 AM to 6:00 PM.

* Customer support hours: 10:00 AM to 10:00 PM.

* Friday: 2:00 PM to 10:00 PM.

Salary & Benefits

* Monthly salary package starting from QAR 4,000+.

* Additional commission based on performance.

* Opportunities for salary growth based on experience and results.

How to Apply

Interested candidates can submit their CV through:

* Phone / WhatsApp: 59995442

* Email: QueensMobile.qa@gmail.com

Please include the following information in your application:

* Educational qualifications.

* Arabic and English speaking, reading, writing, and typing proficiency.

* Relevant work experience.

* Previous management or leadership experience, if any.

* Availability for an interview.

Join Queens Mobile Qatar and take a leading role in managing and growing our business!