? Handle customer inquiries, bookings, and shipment requests.

? Coordinate with applicable internal and external parties to ensure timely shipment

handling and delivery.

? Provide regular shipment updates, tracking information, and status reports to customers.

? Be stationed at the client’s premises to manage daily operations, communications, and

coordination with internal and external stakeholders.

? Maintain strong customer relationships, respond proactively to enquiries, and ensure

clear, accurate, and timely communication while meeting customer expectations.

? Handle customer complaints, resolve service-related issues, and ensure timely

responses.

? Serve as the primary point of contact for all escalated Aerospace ROU and AOG

shipments, ensuring urgent issues are addressed promptly.

? Monitor shipment schedules and proactively communicate delays or operational issues.

? Maintain accurate shipment records and update the company's operating system.

? Ensure customer satisfaction through professional communication and proactive followups.

Minimum Eligibility Criteria

? Bachelor’s Degree or an equivalent professional qualification.

? A minimum of 3 years of experience in Freight Forwarding.

? Familiar with incoterms and industry terms.

? Work Approach: Task-oriented, Numerically proficient, Versatile, and Flexible with

working hours.

Candidates who submit their CVs in the following format will have a higher chance of being

shortlisted for an interview.

1. The CV must be limited to ONE PAGE.

2. White background. (Do not have any shaded backgrounds).

3. Work experience: Job Title. Company name. Duration. A brief job description of less than

50 words.

4. Academic achievement: Qualification. Institute, Country. Duration. Year awarded.

5. VISA type & whether it is transferable.

6. Language proficiency. (Grade your “Speaking”, “Reading”, & “Writing” abilities

separately out of 5 for each language you know).

7. A recent photo. (Optional, but recommended)

8. Contact details.

Candidates will be evaluated based on a 50-point selection criteria. 8 out of the 50 points will be

awarded for submitting the CV in the prescribed format. Interested candidates may send their

CVs to ags.hrm23@gmail.com or via WhatsApp to 70819244 (no calls, please)