Job Responsibilities:

•              Act as the primary point of contact for customers visiting our workshop for after-sales service inquiries and assistance.

•              Provide exceptional customer service by addressing customer concerns, explaining service options, and ensuring customer satisfaction throughout the service process.

•              Coordinate service appointments and allocate resources effectively to meet customer needs and workshop capacity.

•              Liaise between customers and workshop technicians to ensure clear communication and understanding of service requirements.

•              Maintain accurate records of service transactions, including customer information, service requests, and service history.

•              Collaborate with other team members to optimize workshop efficiency and uphold quality standards.