Install, upgrade, support and troubleshoot Windows OS and Microsoft Office and O365 and any other authorized desktop applications.

Install, upgrade, support and troubleshoot for printers, scanners, computer hardware and any other authorized peripheral equipment.

Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.

Performs work in compliance within specified warranty requirements.

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.

Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.

When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Engineer must escalate the issue/problem to proper next level support team member.

Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator.

Provide user data and application recovery.

Email account administration, i.e., account creation and management and distribution lists on Exchange.

User account administration, i.e., account creation and management and password resets on Active Directory.

Troubleshoot problems associated with network connectivity, and workstation hardware/software.

Responsible for tracking hardware and software inventory.

Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineer.

Works with vendor support contacts to resolve technical issues within the desktop environment.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.

Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.

Ensure that there is sufficient support for clients and provide friendly customer service to users.

Basic support for smart devices like iPads, Tablets, etc.

Conducting feasibility study and POC for the projects.

Providing eyes and hands support for the IPT System implementation and troubleshooting.