We are hiring for Arabic & English (Bilingual) Call Centre Support Services

Duration:6 Months & extendable (depends on project)

Location: Doha

Education: Bachelor degree in IT related

Experience:3+ Years minimum with applicable certification

Call Centre Support Services/Resources

Hours of Service : Up to 6 days per week (up to 48 hours per week)- On call during nights and weeks per work demands.

Answer calls: Respond to calls from faculty, students and Staff, providing essential first level IT respond and Support.

Troubleshooting Guidance: Assist callers in troubleshooting, navigating the college site, and utilizing products or services.

Diagnosis and Advice: Diagnose user problems and offer clear advice for resolution.

Logging and documentation: Log correspondence details into the IT Support system to maintain a record.

Composure Maintenance :Maintain composure and a positive attitude during challenging situations

ITSM System Utilization :Use the Information Technology Service Management (ITSM) system to log and track incidents, promptly resolving assigned tasks.

Collaboration and Support Levels: Collaborate closely with the second and third levels of the support team for comprehensive issue resolution.

General Maintenance Tasks:Perform routine maintenance tasks to ensure overall IT System health

Continuous Improvement: Continuously assess and recommend enhancements in IT Solutions and Support

Performance Monitoring:Monitor hardware,software and system performance metrics.

Proactive Support Approach: Maintain a proactive stance for IT support and improvement.

Forward resume to mindstreamtalent@gmail.com

Whatsapp 974 30107270

Job Type: Contract

Contract length: 6 months

Experience:

Call center: 3 years (Required)

Language:

Arabic Speaking (Required)

Location:

Doha (Required)