Job Title: Customer Service Call Center Agent

Location: Birkat Al Awamer

Company: Simex Group

About the Role:We are looking for a motivated and customer-oriented Customer Service Call Center Agent to join the Simex Group. The ideal candidate will handle incoming calls, address customer inquiries and concerns, and direct them to the appropriate departments or companies within the group. Prior experience in a call center, BPO, or related environment is required. Strong communication skills in English are essential; proficiency in Arabic is a plus. Having your own vehicle is preferred.

Duties and Responsibilities:

Handle and respond to incoming calls professionally and courteously.

Actively listen to customer inquiries, concerns, or feedback, and accurately record details.

Forward concerns or questions to the relevant departments or companies within the Simex Group.

Ensure timely escalation and follow-up on unresolved issues.

Maintain detailed and accurate call logs and interaction records.

Communicate clearly and effectively in English; Arabic language skills are advantageous.

Assist in resolving basic customer concerns within the scope of your role.

Adhere to company policies, procedures, and quality standards.

Collaborate with team members to meet performance targets.

Stay updated on company services, policies, and procedures.

Qualifications and Requirements:

Previous experience in a call center, BPO, or related customer service role.

Excellent communication skills in English; Arabic proficiency is a plus.

Good interpersonal and problem-solving skills.

Ability to work effectively within a team environment.

Strong organizational skills and attention to detail.

Customer-focused attitude with a professional demeanor.

Ability to multitask and manage multiple calls efficiently.

Flexibility to work in shifts

Own vehicle preferred

How to Apply:

If you meet the above qualifications and are ready to take on this exciting opportunity, please submit your updated CV to manonuevo@simex.qa with the subject line "Customer Service Call Center Agent".

Job Types: Full-time, Permanent

Pay: From QAR1.00 per month

Application Question(s):

Do you have previous experience working in a call center, BPO, or a similar customer service environment?

Do you have your own vehicle?

Are you willing to work in shifts?

Describe briefly your experience in handling customer inquiries, complaints, or escalations. (Please specify the type of calls, the nature of customer concerns, or the industries you’ve worked in.)

Please describe your overall experience working in a call center, BPO, or customer service environment, including the duration and nature of your role.