Coordinate Service work done at site and ensure it complies with the company and customer's standards, procedures, and policies. Single point of contact for the customer during the execution of a Service job.
Responsibilities:
Coordinate and manage all on-site service activities related to automation systems, ensuring compliance with company and client standards.
Troubleshoot and support field teams on automation-related issues (PLC, DCS, SCADA, control systems).
Use ERP systems (SAP) for service order handling, PR/PO creation, material requests, service entry creation, and invoicing support.
Act as the primary point of contact for customers during service job execution, providing timely updates and professional communication.
Support continuous improvement initiatives to enhance service quality, efficiency, and customer experience.
Intrested candidates may share CV and supporting documents to simna@madre-me.com / 00974 Show number
Information
Desired Skills & Experience
Requirements:
Graduate in Electrical / Electronics / Instrumentation Engineering.
6–8 years of experience in service management / service coordination
Strong background in Automation Systems – Control Systems, PLC, DCS, SCADA
Preferred experience in Oil & Gas, Power, or Water Industry.
Hands own experience in ERP systems ( SAP ) for order handling service handling , PR/PO creation, Service Entries, and invoicing.
Intrested candidates may share CV and supporting documents to simna@madre-me.com
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