SuperPark Qatar is seeking an Operations Manager to oversee the facility's operations. The Operations Manager will be oversee the following and must have experience with:
Marketing
Sales
Finance
Quality Assurance
Customer Service
HR Development
Internal Processes
Profit Responsibility
Team Leading
Recruiting and Training
Business Management (day to day)
Customer Experience
Safety Management
Maintenance and Cleaning
IT, POS, CRM, Systems Management
Development of Operations
Educational Requirements:
Bachelor's Degree in Business Administration, Management, or a related field.
A Master's degree (e.g., MBA) may be an advantage.
Certification in Operations Management or related areas can be a plus.
Information
Desired Skills & Experience
Experience:
Minimum of 10 years of experience in a managerial role, preferably in the entertainment, hospitality, or leisure industry.
Experience in team management, budgeting, and operational strategy.
Proven experience in leading cross-functional teams (e.g., marketing, sales, customer service, etc.).
Experience in managing customer experiences, ensuring high-quality service delivery.
Background in inventory and supply chain management.
Skills:
Leadership & People Management: Ability to lead and motivate a team, resolve conflicts, and foster collaboration.
Financial Management: Strong understanding of budgeting, cost control, and financial reporting.
Customer Service: Excellent skills in maintaining high standards of customer service and ensuring a positive customer experience.
Problem Solving & Decision Making: Able to identify problems and implement effective solutions quickly.
Communication Skills: Clear and effective communication with employees, customers, and upper management.
Time Management & Organization: Ability to prioritize tasks, handle multiple responsibilities, and meet deadlines.
Knowledge of Safety Regulations: Understanding of health and safety standards relevant to operations in entertainment or leisure businesses.
Personal Traits:
Strong adaptability and problem-solving skills in a dynamic, fast-paced environment.
Ability to work under pressure and handle stressful situations with professionalism.
Attention to detail and a strong commitment to quality.
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