Operations Manager – Commercial Kitchen Equipment Service

Job Summary:

We are looking for a proactive and experienced Operations Manager to oversee the daily operations of our commercial kitchen equipment service division. You will lead a team of service engineers, ensure timely service delivery, manage client satisfaction, and support business growth.

Key Responsibilities:

• Oversee and coordinate service operations including installations, preventive maintenance, and breakdown repairs.
• Lead, manage, and schedule service engineers and technicians.
• Ensure high levels of customer satisfaction by resolving client issues promptly.
• Monitor job completion, response times, and quality of service.
• Plan and execute AMC (Annual Maintenance Contract) schedules.
• Maintain communication with clients, understand their needs, and follow up on feedback.
• Coordinate with spare parts and procurement team for timely availability of materials.
• Track service revenue, prepare reports, and support business development.
• Ensure compliance with health, safety, and company standards at all sites.
• Train new team members and conduct performance reviews.

Requirements:

• Bachelor's degree or diploma in Engineering/Operations/Management.
• 3–5 years of experience in service operations, preferably in kitchen equipment, HVAC, or facilities management.
• Strong leadership and people management skills.
• Excellent communication and customer-handling skills.
• Good knowledge of commercial kitchen equipment and service workflows.
• Experience with service tracking software or apps (e.g., IRIS, CRM, etc.).
• Valid driving license (preferred).

Interested candidates can share the Cvs to email id c.caren@candidzone.net

Whatsapp Caren +97430662111

Job Types: Full-time, Permanent