The Front Desk Officer / Receptionist serves as the first point of contact for guests and is responsible for delivering exceptional customer service. This role requires handling check-ins, check-outs, guest inquiries, reservations, and ensuring seamless guest experience in a 4 or 5-star hotel environment
Key Responsibilities:
Welcome guests warmly and professionally upon arrival.
Manage check-in and check-out procedures efficiently.
Handle guest reservations, inquiries, and complaints promptly and effectively.
Coordinate with housekeeping and other departments to ensure guest satisfaction.
Maintain accurate guest records and process payments securely.
Provide information about hotel services, facilities, and local attractions.
Uphold hotel standards in appearance, communication, and service delivery.
Desired Skills & Experience
Requirements:
? Minimum 4–5 years’ experience in a 4 or 5-star hotel front desk role.
? Fluency in English and Arabic. Hindi
? Proficient in using hotel management software
? Strong interpersonal and communication skills.
? Ability to multitask and remain calm under pressure.
? Professional appearance and a customer-oriented mindset
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